Queen Mary 2 passengers angry as cruise is halted
24/01/2006
Thank you to everyone involved in my case. I never dreamed of such an outcome and you have made such a long and difficult case seem easy and bearable.
Nigel, Derbyshire
Dissatisfied passengers on the luxury Queen Mary 2 cruise ship have spoken out after the ship was forced to abandon three stops in exotic locations including Barbados.
Passengers have threatened to refuse to disembark when the ship reaches Brazil to prevent it continuing its journey.
Holidaymakers
have accused the ship's operator of downplaying the scale of outrage on
board, and have spurned an offer to refund half the cost of trip in compensation.
The QM2 changed its itinerary after an accident delayed its Florida departure.
It was forced to cancels stops in the Caribbean islands of St Kitts and Barbados, and Salvador in Brazil after one of its propellers was damaged on departing from Fort Lauderdale, leaving it sailing two days behind schedule.
Passengers say they were only informed of the revised route once they were at sea.
QM2's operator, Cunard has offered a 50% refund to about 1,000 people due to disembark at Rio de Janeiro, Brazil.
However,
passengers say the offer applies only to the cost of the cruise and
does not address the cost of flights or hotels at the aborted
destinations, which they say form a significant part of the total cost
their holidays.
Specialist travel litigation solicitor Simon Taylor who represents a number of people who were dissatisfied with their holiday on the QE2 cruise ship during the Trafalgar celebrations said:
"The
cruise itinerary has been changed without any reference to the
passengers on board, and as a result they have not received the cruise
they paid for. A full investigation into all of the circumstances is
necessary in order to establish passengers' rights to full and proper compensation."
Back to news
If you would like us to provide you with advice with regard to your potential claim, please complete our brief claim form. We will reply to your enquiry within one working day.
Fill out our quick claim form
If you would like to speak to someone directly about your claim, please call our friendly team on:
0870 024 0558