Couple Claim For Hotel Illness On Egyptian Honeymoon
09/11/2009
A honeymooning couple have launched a legal claim against a tour operator after suffering from a hotel illness whilst in an upmarket Egyptian resort.
Tony Mills, 44 and new wife Keran Keppel, 39, were struck down by a hotel illness just days into their two week holiday in July at the Sheraton Sharm Hotel, in Sharm el Sheikh. The couple from Ipswich, Suffolk, suffered IBS symptoms, cramps, nausea and chronic fatigue that left them confined to the hotel complex for the duration of their stay.
The experience prompted the couple to approach travel litigation specialists at Irwin Mitchell to pursue compensation for their hotel illnesses.
The couple claimed that although they had booked at a highly respected resort, there was evidence of poor catering hygiene standards that led to their illness. They also heard reports of other guests falling ill and that legal action had been taken previously against the Sheraton Sharm.
Mr Mills has reported undercooked, lukewarm food often containing flies and other insects being served to guests.
He said: “We booked to stay at a Sheraton hotel as we knew this was a reputable chain, so I was shocked to find that many of the guests – even those who were extremely well travelled – were falling ill. This was Keran’s honeymoon and her first holiday abroad, and we wanted very much for it to be a special experience. Instead we spent our holiday feeling awful and were unable to travel any distance from the hotel.”
Rajbir Somel, from Irwin Mitchell’s travel litigation team, which is representing the couple, said: “Tour operators have a duty to ensure that the standards of hygiene and care at their recommended accommodation are acceptable, and not a risk to their customers’ health.
“What is even more frustrating about this case is that the firm was approached in 2007 by clients that had endured a similar experience at this hotel, and that in the two years since, it seems no progress has been made in rectifying the hygiene issue there. We hope that Cosmos will take responsibility for failing to protect its customers and take steps to ensure that there are no further incidents of this nature in future”, she continued.
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