Family launch hotel illness claim amid concerns of serious health issues
03/09/2010
The mother of an eleven-year-old boy has told of how both she and her son were taken ill during their stay at the four-star Tropicana Sea Beach Hotel in Sharm el Sheikh, Egypt.
Tracey Madden and her son Callum fell ill just days after arriving at the resort, which led to them being confined to their room for part of their two week stay. Ms Madden reported a series of concerns at the hotel, including cold or undercooked food being served in the restaurant, dirty cutlery and uncovered buffets.
Ms Madden reported that other guests also suffered problems at the resort and she has now instructed travel law specialists at Irwin Mitchell to act in recovering compensation from tour operator Thomson.
"Like many people we had to work really hard to pay for our holiday. We had never been away for two weeks before and it was supposed to be special," said Ms Madden.
"But, instead of enjoying our well earned break, by the third day of the holiday we had both fallen ill and we spent most of our time feeling very sick. At one stage it was so bad that we were confined to our rooms. It was absolutely awful, and watching Callum become so poorly so quickly was really frightening. I had to rush him to the hotel doctor, his symptoms were so bad and we are both suffering as a result even now. How can Thomson think it is acceptable to send people there?
"We were not the only ones who were ill either. So many of the people I spoke to were suffering too. We researched the hotel when we got back and found loads of complaints on travel sites that were similar to ours, as well as complaints about illness. I am seriously concerned about their hygiene practices and the health of people that are travelling there throughout the summer. Needless to say I won't be going back again with my family!"
Helen Cheshire, a travel law expert at Irwin Mitchell said: "It is unacceptable that families who have worked hard to pay for their holidays should suffer because of inadequate health and safety precautions.
"Tour operators such as Thomson owe a duty of care to their customers and we urge them to review standards at this hotel so that other guests do not have to suffer."
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